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Stephanie Smith May 19, 2026 a 10:28 am PDT
The regs do NOT require a response to a narrative report if the claims administrator doesn't voluntarily accept narrative reports in lieu of RFA's. I don't read the email that DIR sent out as creating this obligation. If a narrative report is otherwise complete for purposes of substituting as an RFA, there would be no deficiency for the claims administrator to object. This article seems to be an inaccurate statement of the email from DIR as well as the regulations.